GAME Australia’s administrators PwC has outlined what will happen during its period of administration. It has said that all trade will continue, and all existing gift cards will be honoured. If you have pre-orders, however, you’ll have to wait and see.
“We are still working to clarify the status of pre-orders. At this stage we are intending on honouring certain pre-orders placed on the Diablo III and Max Payne new releases.We will provide clarity on these and other new releases in due course,” its advisory said.
“We are not able to refund customer deposits and customers who have paid a deposit for a pre-ordered item at this stage should continue to monitor the website for further updates.”
On gift cards, it will honour all commitments for most products – but can only be used for 25% of the total price. Meaning that if you have a $15 gift card, then you have to spend at least $60 to redeem it. At least they are honouring it, unlike Borders when it shut down and filed for receivership. Customers are unable to claim refunds, but can claim – if they don’t want to follow the above criteria – can fill out a form. No new gift cards will be issued.
The stores will operate as usual until PwC get a clearer picture of what is the current state of GAME Australia. However, trade-ins and returns will be rejected.
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