Research released today for the Australian Communications Consumer Action Network (ACCAN) has revealed that 1 in 2 people are extremely unhappy with their phone or internet service provider in the past year.
According to Galaxy who was commissioned to look into the Telco’s and ISP’s found that technical problems, customer service and complaint handling had the biggest amount of complaints. While near 2.3 million people are dissatisfied, it is said that only 230,000 complaints were lodged with the Telecommunications Industry Ombudsman.
Elissa Freeman, ACCAN Director of Policy & Campaigns says “In broad terms, we already know that telco customer service and complaint handling across this industry has a very bad reputation,This data would suggest that internal complaints figures are very, very high, and that this is resulting in some very unhappy customers.”
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