ACCC launches legal proceedings against MSY over false warranty claims

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The Australian Competition and Consumer Commission has launched legal proceedings against well-known computer parts store MSY Technology for making false and misleading claims on warranty, breaching the Trade Practices Act 1974.

The lawsuit also extends to its sister companies, located in New South Wales, Queensland, South Australia and Western Australia. MSY Technology is based in Victoria, and currently has over 25 stores located across Australia – with a majority of them located in Melbourne.

The false or misleading claims on the consumer’s statutory warranty rights were found on material given to consumers placed in stores, including certain receipts issued to consumers. The ACCC claims that these have breached sections 52 and 53(g) of the Act.

The ACCC is looking for MSY to pay civil penalties, issue corrective notices, pay for its legal costs, and order MSY (and each of the sister companies) to implement a compliance program. The case will be heard later in the month in the Federal Court in Sydney.

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