Telstra brings more offshoring to Manila

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Telstra has revealed that more of its support contact centre operation will be going to the Philippines.

Telstra has said that there will be no staff lost during the new movie, but they will provide support as Australian workers will be training to deal with a new billing system being installed.

As well, Australian credit management staff will also commence additional trading in managing peak call volumes – as they are expecting an increase when the new system is introduced.

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