Foxtel has left several of its subscribers on the telephone after it was hit with technical problems resulting from a migration to a new customer records keeping and access system.
Troubles for the pay television company came yesterday as problems with its recently updated billing system led to a large amouts of customers enquires and complaints regarding a problem with the change.
A Foxtel subscriber told ZDNet Australia that the customer’s service line “was so backed up with calls that they’re basically not available to help.”
A spokesperson for the company has said that it had lost some customer records during the process of switching over to the new system, but has denied there was any glitch in the software.
Speaking at the Telstra’s half yearly results announcement yesterday – which owns 50% of the carrier, CEO Sol Trujillo said he was not aware of the matter.