The CEO of ANZ Bank, Mike Smith, has said in an investors briefing before its annual general meeting that investing in new technology and also offshoring more jobs to its operations in Bangalore.
“We will do more to further integrate and expand our operations in Bangalore … to reduce cost and foster innovation and improve service. This will free up time for staff in Australia and New Zealand to focus on taking care of our customers,” he said.
ANZ, however, says that it will pursue higher levels of customer service by giving representatives all access to all different satisfactions and interaction.
It also hopes for doubling its profit in 5 years, with the help of the growing economy in Asia.