Microsoft has been getting bad press recently, with the announcement of its plan to extend all malfunctioning XBOX 360’s warranty to three years; at a price of US$1 billion. Peter Moore, Vice President of the Entertainment & Devices Division of Microsoft, has written an open letter apologizing about the problem.
“If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. ” Moore wrote, “We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.”
As well, Microsoft announced that it fell short of its target. It previously said that on June 30th, it would have shipped 12 million consoles, but managed to ship 11.6 million.